“Crosspoint Designs”, “Crosspoint”, “CPD”, the “Company”, and “We” are defined as the the Honolulu, Hawaii-based company Crosspoint Designs, LLC. “You” and “Customer” are defined as the visitors and/or patrons of Crosspoint Designs, LLC. and CrosspointDesigns.com. The “Service” is defined as the product electronically purchased from us via a signed purchase order (PO). “Agreement” and “Terms” are also used interchangebly to define this document.
This Terms of Service Agreement constitutes a legally binding and enforceable agreement between you and the Company. We reserve the right to modify these Terms at any time.
This is a Hawaii contract and shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to the conflict of laws or principles thereof. These Terms are all made under respects of the laws of the United States and the State of Hawaii. In the event in which litigation is permitted under this Agreement is initiated, jurisdiction shall be solely within the courts of the County of Honolulu and the U.S. District Court of Hawaii.
Service Level Agreement
The Company endeavors to offer a 100.00% service level agreement for Amazon Cloud Hosting availability. In the event that your service is unavailable or offline due to no fault of your own, or otherwise due to the fault of Amazon’s infrastructure, we will compensate you at a rate of 1000% per hour of downtime. For example, if your service is unavailable for 1 hour, you will receive 10 hours of account credit towards your next service bill.Additionally, it is the policy of the Company to provide Customers with timely and accurate SLA quotes within 24 hours for web design projects, 1 hour for cloud hosting, and 48 hours for CrossTurbo Search Engine Optimization Online Marketing services. For other services offered by us through our partnership programs not listed above, we endeavor to provide a timely and accurate quote within 24 hours.
We accept payment through PayPal, credit card (processed by PayPal), ACH bank transfer, or wire transfer. We do not offer net terms. Payment is due within 7 days of invoice receipt.We may ask you to set up an automated subscription for Amazon Cloud Hosting services. You have the right to cancel your subscription at any time without penalty. Your subscription will continue to bill on the anniversary period of your billing term until canceled. Failure to pay a subscription for a recurring service may result in service suspension after seven (7) days of non-payment. If you are unsatisfied with your cloud hosting service, you can request a refund within 14 days of your order. We do not offer refunds for web designs, domain registrations, SEO services, or any other services.
When you request or receive a quote for services from a Crosspoint Designs Account Manager or other designated representative, it will be in the form of a “proposal” document sent to you via email with payment terms, service level agreements, and other conditions which may be unique from proposal to proposal.When you elect to accept a proposal, it becomes a purchase order (PO) and billable immediately in accordance with the agreed upon payment terms.